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Everything you need to know about CoreX – our capabilities, commercial model, security infrastructure, and operational excellence. Prepared exclusively for MUUUH Group.
"Zero nonconformities in ISO 27001 surveillance audit 2025."
Quality AustriaCoreX (Core Experience d.o.o.) is a premium nearshore BPO provider headquartered in Zagreb, Croatia. Founded in June 2024, we've grown from zero to 101 employees across 7 countries in just 18 months – serving Europe's fastest-growing companies in energy, fintech, mobility, and healthcare.
| Legal Entity | Core Experience d.o.o. |
| Founded | June 2024 |
| HQ | Zagreb, Croatia (EU) |
| VAT ID | HR 14377205149 |
| Headcount | 101 FTE |
| Structure | Core Group (CoreX + CoreLine) |
| Croatia | HQ + Operations |
| Serbia | Operations |
| Bosnia | Operations |
| Hungary | Operations |
| Slovenia | Operations |
| Montenegro | Operations |
| North Macedonia | Operations |
| ISO 27001:2022 | Valid to 10/2027 |
| ISO 9001:2015 | Valid to 10/2027 |
| Issuer | Quality Austria |
| International | IQNET certified |
| 2025 Audit | 0 Nonconformities |
| GDPR | Full compliance |
We recruit, train, and manage your customer support teams aligned with your goals, so you can focus on your core business.
Multilingual customer support teams that feel in-house and deliver fast, high-quality experiences across every channel. We handle inbound/outbound calls, email, chat, and social media with native-level language proficiency.
Data entry, document processing, order management, and administrative support. Our back-office teams handle high-volume transactional work with precision and speed, freeing your core team for strategic tasks.
Technical troubleshooting and product support for SaaS platforms, IoT devices, and digital services. Our agents combine technical aptitude with excellent communication skills.
Outbound sales development, lead qualification, and appointment setting. We build dedicated SDR teams that understand your product and speak your customer's language.
KYC verification, document review, and regulatory compliance support. Our teams are trained in financial services compliance and data protection requirements.
Comprehensive QA framework with call monitoring, scoring, coaching, and continuous improvement. We provide full transparency through real-time dashboards and regular reporting.
Our commercial model is built on full transparency. We share the complete P&L breakdown so you understand exactly what you're paying for – no hidden margins, no black-box pricing.
Full commercial model available for download:
Download Commercial Model (Excel) →All German-speaking agents are assessed through our proprietary 7-level language assessment system. Management communicates fluently in German at C1 level.
100% of German-speaking operative staff at C1 or above
| Operations Director | C1 |
| WFM Manager | C1 |
| Team Leads | C1 |
| Head of Recruitment | Native |
| System | 7-Level (B2.1 – C2) |
| Components | Written + Oral |
| Assessors | Native German speakers |
| Frequency | Pre-hire + quarterly |
We invest heavily in recruitment, retention, and development. Our eNPS of 72 (industry average: 20-40) reflects genuine employee advocacy.
80% of workforce at mid-level or senior, ensuring operational stability and lower training overhead.
| Active Talent Pool | 1,440+ candidates |
| Monthly Capacity (Hybrid) | 15 C1 German FTE |
| Monthly Capacity (Remote) | 25 C1 German FTE |
| Time to Hire (avg) | 4 weeks |
| Fastest Start Achieved | 2 weeks |
| Recruitment Team | 3 specialists (1 native DE) |
ISO 27001:2022 certified with zero nonconformities. Our infrastructure is designed for maximum data protection and operational resilience.
Logical Separation
Physical Separation
Full Closed-Shop
From workforce management to quality assurance, every operational layer is built for transparency, scalability, and continuous improvement.
Dedicated WFM team handling forecasting, scheduling, and real-time intraday management. Full transparency through shared dashboards and weekly reporting.
100% call monitoring with structured QA scorecards, weekly calibration sessions, and individual coaching plans. Real-time CSAT dashboards available.
Train-the-Trainer model with structured onboarding programs. Product training, soft skills, and continuous development integrated into the work schedule.
Proven ability to scale rapidly. Phased cohort approach ensures quality is maintained during growth.
| KPI | Target |
|---|---|
| Service Level | 80/20 (80% in 20s) |
| Average Handle Time | Per project specification |
| First Contact Resolution | ≥85% |
| CSAT | ≥4.2/5.0 |
| Quality Score | ≥90% |
| KPI | Target |
|---|---|
| Schedule Adherence | ≥90% |
| Occupancy | 75–85% |
| Absenteeism | ≤7% |
| Attrition (monthly) | ≤3% |
| Training Completion | 100% |
While CoreX is a young company, our growth metrics demonstrate strong financial health and operational sustainability.
| Debt Level | Minimal – self-funded growth |
| Cash Runway | 6+ months without new revenue |
| Client Concentration | No client >25% of revenue |
| Payment History | 100% on-time to all suppliers |
| Contract Duration | Average 12+ months |
| Jurisdiction | EU (Croatian law) |
| Leadership Experience | 7+ years joint BPO experience |
| ISO Certification | Institutional maturity proof |
| Revenue Diversification | 9 clients, 6 industries |
| Geographic Spread | 7 countries of operation |
| Asset-Light Model | Low fixed costs, high flexibility |
| Formal Credit Report | FINA report requested |
Download all supporting documents, certifications, and detailed information packages below.
Ready to discuss next steps? Reach out to our team directly.
Office Address:
Florijana Andrašeca 18A
10000 Zagreb, Croatia
Registered Address:
Rim 21C
10000 Zagreb, Croatia
VAT ID: HR 14377205149
Website: corex.cx
Max Žagar
CXO & Co-Founder
Primary contact for partnership discussions
Patrick Cibaric
CEO & Co-Founder
Operational setup and delivery
For any questions regarding this information package, please reach out to Max directly.